Cancellation, Refund & Weather Policy

Here is how we handle cancellations, rain checks and unsafe weather so you know what to expect before booking.

If you cancel before delivery

Your deposit is non-refundable. If you cancel before delivery, we refund payments above the deposit. If weather affects your plans but Jump Realm can still deliver, you may move your rental to a rain check date instead. Contact us to arrange the new date.

If Jump Realm cancels before delivery

If Jump Realm cancels before delivery, including because of extreme or unsafe weather, you receive a full refund of your deposit and any additional payments.

After drop off

No refunds are given after drop off, except for the company ended unsafe weather rental described below. Follow the operating instructions supplied with your rental, stop use when conditions are unsafe and contact our team for help.

If we must pick up early for unsafe weather

If Jump Realm determines that weather has become unsafe and ends your rental early, you may choose either a full refund or a rain check rental within 30 days. This is an exception to the usual no refund rule after drop off.

Payment and booking help

Your booking link shows the deposit amount. The full remaining balance is due at drop off on the day of your event. You may make multiple payments before then using the same link used for your deposit and contract.

Call (209) 969-0262 or contact Jump Realm about your booking. Customer contact hours are 8:00 AM–9:00 PM daily.