Jump Realm FAQs

You can easily book your inflatable rental directly through our website by selecting your
desired unit and event date. Alternatively, you can contact us by phone or email, and our
friendly team will assist you with the booking process.

Compare our bounce house rentals, bounce house combo rentals, water slide rentals and inflatable game rentals before choosing your unit.

We’ll need your event date, time, location (address), the type of inflatable you’re
interested in, and your contact information (name, phone, email).

We recommend booking as early as possible, especially for popular units or during peak
seasons (e.g., summer, holidays) to ensure availability. A minimum of 2-4 weeks in advance
is generally a good idea.

We accept Debit, Credit for deposits and for remaining balances we can do Debit, Credit, Cash, Zelle, Cash app, and Venmo.

If you cancel before delivery: Your deposit is non-refundable; payments above the deposit are refunded. If weather affects your plans but Jump Realm can still deliver, you may arrange a rain check date instead.

If Jump Realm cancels before delivery: You receive a full refund, including your deposit.

After drop off: No refunds are given, except when Jump Realm ends the rental early because of unsafe weather. In that case, choose a full refund or a rain check rental within 30 days.

Read our cancellation, refund and weather policy.

Jump Realm delivers to Manteca, Lathrop, Ripon, Tracy, Stockton, Modesto and Salida. Enter your event address during booking to confirm delivery availability and the delivery charge. Contact us before booking if you need help confirming service for your location. Read our delivery and rental guide for setup and delivery details.

Your delivery cost is based on your event address and the distance from our warehouse to your location. Enter your event address during booking to see the delivery charge for your rental.

Each inflatable unit has specific space requirements. These details are listed on the
product page for each rental. Please ensure you have adequate clear space, free from
obstacles, overhead wires, or sharp objects.

Setup typically takes 20-30 minutes per unit, and breakdown takes a similar amount of
time. This time is not included in your rental period.

Provide a clear, flat setup surface and one power outlet within 50 feet of the setup area for each inflatable. If a longer cord run is needed, contact us before booking. The customer is responsible for the additional 50-foot cord, and every additional 50-foot cord carries an additional charge. Water slides and units booked for wet use also need access to a water source. Check the specific product page for setup space and allowed wet or dry use.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

We follow a rigorous 3-step cleaning process after every rental: sweeping, deep cleaning
with sanitizer, and thorough preparation. We guarantee a clean and sanitized unit for your
event.

All our inflatables are commercial grade and regularly inspected. We adhere to the
strictest safety guidelines and provide clear safety instructions upon setup. Adult
supervision is always required for all inflatable units.

Stop using the inflatable during unsafe weather, including high or gusty winds, thunderstorms or lightning. Do not move the equipment, anchors or blower after setup. Contact Jump Realm if conditions deteriorate or you need help.

Wind: All guests must evacuate if wind speeds exceed 15 mph. Monitor conditions throughout the rental. Use may resume only after winds have fallen below 15 mph and remained below that level for a safe period, all other adverse weather has ceased, and the supplied operating instructions allow use. If you are unsure, call (209) 969-0262 before using the inflatable again.

Refunds and rain checks: If Jump Realm cancels before delivery because of unsafe weather, you receive a full refund. If we can still deliver but you choose to cancel before delivery, you may move to a rain check date or receive a refund of payments above your non-refundable deposit. No refunds are given after drop off, except when Jump Realm ends your rental early because of unsafe weather: in that case, you may choose a full refund or a rain check rental within 30 days. Read the full policy.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.